01562 731 113

Privacy Policy

Effective Date: 05.06.2023

Broughton Pianos Ltd knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Broughton Pianos Ltd when you access the website, how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our sites shall be limited to the purposes under this Privacy Policy and our Conditions of Sale to clients.

Information We Collect

(a) Contacting Us: We may collect personally identifiable information about you, such as your full name, phone number and email address, when you contact us. If you choose to contact us, we will collect data through our partners. We do not send any promotional emails for which you have not given consent; if you no longer wish to receive these emails, you may opt out via the unsubscribe link at the bottom of the email.

(b) Cookies and Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Broughton Pianos Ltd (such as advertising, marketing and analytics), affiliates or analytics or service providers. These technologies may be used in analyzing trends, administering the Sites, tracking clients’ movements around the Sites and to gather demographic information about our client base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. While we respect the privacy of our clients, we are not able to respond to Do Not Track signals set by your browser at this time. We use cookies to remember clients’ settings as well as for authentication and analytics. Clients can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited.

This website uses Google Analytics to track client activity, page content, click/touch, movement, scroll, and keystroke activity (in some cases). If you are located in Europe, your IP address, keystroke activity, and personal information are never stored or shared with any third-parties.

This website uses Facebook pixel. Facebook‘s advertising requirements can be summed up by Facebook‘s Advertising Policy. They are made to provide a positive experience for users.
https://www.facebook.com/policies/ads/
Facebook as a third-party vendor, uses cookies to serve ads on our site. Facebook’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Facebook ad and content network privacy policy.

(c) Access and Retention of Data: An individual who seeks access, or who seeks to correct, amend or delete inaccurate data should direct his query to the data protection officer (the data controller).

*Broughton Pianos is the data controller and is responsible for the storage of your personal data.

Our location is Weybridge Mill, Drayton Road, Belbroughton, Worcestershire, DY9 0DN

Please contact shop@broughtonpianos.co.uk and marketing@broughtonpianos.co.uk if you want to request the removal of your data or have any other data queries. Alternatively contact us on 01562 540508.

(d)We will retain personal data we process on behalf of our clients for as long as needed to provide our services. Broughton Pianos Ltd will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

  1. How We Use Your Information: We use the information that we collect to contact you about your initial enquiry.

  2. How We Share Your Information:
    1. Personally Identifiable Information: Broughton Pianos Ltd will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Broughton Pianos Ltd.
    2. (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our such as posting comments on our blog page, will be available to others.

(b) Non-Personally Identifiable Information: If you remove your data from the website, copies may remain viewable in cached and archived pages of the website, or if other clients have copied or saved that information. Non-personally identifiable information may be stored indefinitely.

(c) Instances Where We Are Required To Share Your Information: Broughton Pianos Ltd will disclose your information where required to do so by law, if subject to any legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Conditions of Sale or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Broughton Pianos Ltd, our clients or others.

(d) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as client names and email addresses, and other Client information related to the Broughton Pianos Ltd may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

(e) Testimonials: We display personal testimonials of satisfied clients on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at shop@broughtonpianos.co.uk

  1. Storage and Processing. Your information collected through the Broughton Pianos Ltd website may be stored and processed in the UK.

  2. How We Protect Your Information. Broughton Pianos Ltd is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Broughton Pianos Ltd or guarantee that your information on the Broughton Pianos Ltd website may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information on our contact forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at shop@broughtonpianos.co.uk. We use multiple outside support platforms. These companies do not retain, share, store or use personally identifiable information for any other purposes.

  3. Broughton Pianos Ltd complies with the UK's Data Protection Act 2018 as described in the following link: gov.uk data protection policy and you have the following rights:
    • The right to be informed.
    • The right of access.
    • The right to rectification.
    • The right to erasure.
    • The right to restrict processing.
    • The right to data portability.
    • The right to object.
    • Rights in relation to automated decision-making and profiling.
  4. Compromise of Personal Information. In the event that personal information is compromised as a breach of security, Broughton Pianos Ltd will promptly notify our clients in compliance with applicable law.
  5. Our Choices about Your Information. You can review, correct, update or delete inaccuracies to the information about you that Broughton Pianos Ltd keeps on file contacting us directly at Broughton Pianos Ltd. We will respond to your request as soon as possible. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
  6. Children’s Privacy. Protecting the privacy of young children is especially important. For that reason, Broughton Pianos Ltd does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at shop@broughtonpianos.co.uk
  7. Notification Procedures. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Broughton Pianos Ltd in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Notice.
  8. Links to Other Web Sites. We are not responsible for the practices employed by websites or services linked to or from Broughton Pianos Ltd Sites, including the information or content contained therein. Please remember that when you use a link to go from the Broughton Pianos Ltd website to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

Social Media Widgets: Our Site includes social media features, such as the Facebook Like button and other widgets,that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organisation providing it.

  1. Changes to Our Privacy Policy. All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the ‘effective date’ at the top of this page.

If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us via email at shop@broughtonpianos.co.uk and marketing@broughtonpianos.co.uk or write to us at:

Broughton Pianos ltd
Weybridge Mill
Drayton Road, Belbroughton
Worcestershire, DY9 0DN

Alternatively contact us on 01562 73113